Rick, the Scientist vs. Judge example is the part that feels most practical. “That happened around 9 p.m., after a stressful call” gives people something real to work with. It turns a vague sense of failure into a pattern you can actually interrupt next time, which is a very different kind of accountability.
Rick, the Scientist vs. Judge example is the part that feels most practical. “That happened around 9 p.m., after a stressful call” gives people something real to work with. It turns a vague sense of failure into a pattern you can actually interrupt next time, which is a very different kind of accountability.